FREQUENTLY ASKED QUESTIONS

You no longer need to reserve a time slot. Your ticket now provides full access to the ice festival during all open hours on the day of your ticket reservation. If you're an Early Bird ticket holder, you are welcome to attend The Minnesota Ice Festival on the day of your choosing.

Guests who purchase tickets for Thursdays and Fridays are welcome to arrive when doors open at 4:00 p.m. and stay until closing at 10:00 p.m.

Guests who purchase tickets for Saturdays are welcome to arrive at 11:00 a.m. and stay the entire day until closing at 10:00 p.m.

Guests who purchase tickets for Sundays are welcome to arrive at 11:00 a.m. and stay the entire day until closing at 9:00 p.m.

Hours of Operation:
Monday-Friday: 4:00 - 10:00 PM
Saturday: 11:00 AM - 10:00 PM
Sunday: 11:00 AM - 9:00 PM

We strongly encourage guests to purchase tickets in advance of their preferred attendance date or time. That said, all ticket purchases can be made online or day-of at any ticket window.

Gift tickets and certificates are not available at this time. If you'd like to gift festival tickets, simply purchase them directly. You can either update the recipient information via the confirmation email or print the tickets to give in person.

Refunds: The Minnesota Ice Festival will not offer or grant refunds at any time. Much like concert tickets, we cannot refund tickets once they are purchased or once the festival ends.

This policy applies to all box office and online ticket purchases.

Please review your ticket purchase carefully and ensure you are selecting the correct date and time when booking your reservation. If you purchased an Early Bird or Any-One-Day ticket, you are welcome to attend the festival on the day of your choosing.

Transfers: Tickets may be transferred to a different party but cannot be resold. To edit your ticket information:

1. Go to the confirmation email you received when you purchased your ticket 
    
2. Click Manage Order 
    
3. Change the personal information on the ticket for the new ticket holder

Please do not purchase tickets from any 3rd party websites or other vendors. Tickets purchased must be used during the event and cannot be transfered to future events.

Please note: Should local weather conditions require an event cancellation or delay, we will have a re-accommodation policy in place. You will be notified via email or text message with instructions on how to re-book your tickets. Refunds will only be offered if the event organizer needs to close the festival due to weather-related circumstances. Applicable only to ticket holders with unused and non-transferred tickets. No other refunds are allowed.

The Minnesota Ice Festival will be held at TCO Stadium at Viking Lakes in Eagan, MN.

Vikings Lakes
2645 Vikings Circle
Eagan MN 55121

Directions:

• Google Maps directions

• Apple Maps directions

Parking: There will be free daily public parking during the Minnesota Ice Festival. Parking is available in the Parking Ramp by the Vikings Museum and the surface lot by Twin Cities Orthopedics Eagan Clinic. See a map HERE.

No overnight parking is permitted at Viking Lakes, and all violators will be towed at their own expense. Please plan a safe ride home if you consume any alcoholic beverages.

Parking reminders: Lock your vehicle; lock your valuables out of sight; park within marked stalls; Viking Lakes parking violations will be cited by municipal law enforcement.

Directions: The Minnesota Ice Festival is located at 2645 Vikings Circle, Eagan, MN 55121.

If coming from the west, take Vikings Parkway past Viking Lakes Innovation Center and turn left onto Vikings Circle.

If coming from the east, take O'Neill Road to Ames Crossing Road (left) and turn right onto Vikings Parkway.

The Minnesota Ice Festival will be held from January 10th through February 16th, 2025. Dates are weather-permitting and may change accordingly. Sign up for our newsletter to stay informed.

Hours of Operation:

Thursday-Friday: 4:00 - 10:00 pm

Saturday: 11:00 am - 10:00 pm

Sunday: 11:00 am - 9:00 pm

Thursday and Friday: 4:00 - 10:00 pm

Saturday: 11:00 am - 10:00 pm

Sunday: 11:00 am - 9:00 pm

Parking: There are two lots designated for parking at Viking Lakes. See parking locations HERE.

Shuttle Service: At this time, there are no scheduled shuttles to The Minnesota Ice Festival.

Uber & Lyft RIdes:  If you are looking to have a safe ride to and from The Minnesota Ice Festival and Winter SKOLstice, please plan for your ride to pick you up from Omni Viking Lakes Hotel.

To see a list of hotels in Eagan, click HERE.

Your ticket provides full access to the ice festival during all open hours on the day of your ticket reservation.

Guests who purchase tickets for Thursdays and Fridays are welcome to arrive when doors open at 4:00 p.m. and stay until closing at 10:00 p.m.

Guests who purchase tickets for Saturdays are welcome to arrive at 11:00 a.m. and stay the entire day until closing at 10:00 p.m.

Guests who purchase tickets for Sundays are welcome to arrive at 11:00 a.m. and stay the entire day until closing at 9:00 p.m.

Families visiting The Minnesota Ice Festival with little ones in strollers, wagons, or sleds are always welcome.

However, due to the snug pathways within the Maze, please use strollers or wagons only when absolutely required.

While the Minnesota Ice Festival welcomes ADA guests, it’s important to note that the ice maze will be built upon a field that is covered in snow and gravel. Unfortunately, this type of terrain isn’t smooth, which could result in an uncomfortable journey through the maze for ADA visitors. Gravel surfaces also make it more challenging to keep pathways level during and after the snowfall. And while our teams will be diligent about keeping those pathways as clear as possible, foot traffic over snowfall could create ruts and slippery conditions throughout the maze corridors and could be hazardous for those guests who are unsteady on their feet or utilize wheelchairs.

We encourage ADA guests to consider these potential conditions before purchasing tickets. If attending, we highly recommend that a friend or family member inspect pathways when arriving at the festival. If conditions seem unfavorable, we will offer refunds to ADA guests and those accompanying members. If guests decide to join the maze, they do so at their own risk and will not be given a refund.

It's our way of saying thank you to our active duty, retired and military veterans, their spouses, and children under 18 with a 10% discount on tickets to the 2024 Minnesota Ice Festival.

Please use the discount code "ThankYou25" at the time of checkout to receive your discount.

The Minnesota Ice Festival has a no re-entry policy. Once you've ventured outside the festival grounds for any reason, re-entry will not be permitted.

The Minnesota Ice Festival lost and found is located at the ticket office. Please speak to any of The Minnesota Ice Festival Representatives for assistance.

Lost and Found services are available during event hours. Articles misplaced at previous events are securely stored for a duration of thirty (30) days or until the conclusion of the event. When The Minnesota Ice Festival closes, any forgotten items will either melt into charitable donations or vanish into the snow.

The Minnesota Ice Maze cannot be held responsible for lost or damaged items, including but not limited to, any unattended property or equipment.

While our event only runs from January until Mid-February, the Minnesota Ice Festival will be open on the following Holidays:

• Martin Luther King Jr. Day (Monday, January 20, 2025), 2:00-9:00 PM

Viking Lakes & The Minnesota Ice Festival have a strict clear bag policy. To expedite your entrance into The Minnesota Ice Festival, please use the following guidelines.

○      Clear bags must not exceed 12" x 6" x 12.”

○      No hardware or decor is allowed to conceal the bag. The bag must be a transparent purse, clear tote, or all-clear bag. 

○      Logo on one side of the bag and the size of the logo should not exceed 4.5“ H x 3.4” W.

If you are planning on attending The Minnesota Ice Festival, we encourage you to familiarize yourself with this clear bag policy.

We do not offer any storage for bags while you attend the Festival. Please leave all bags that are not clear at home or in your vehicle. 

Yes. At The Minnesota Ice Festival, we're all about preserving the chill vibes. That's why each guest who enters the ice festival with a bag will be searched before entry, in alignment with our event's clear bag policy. Once a representative ensures your bags are clear of any concerns, you'll be welcomed into the festival.

Thank you in advance for helping us keep this event a safe and fun experience for all.

Welcome to Minnesota! Expect a frosty adventure most days, so wear winter appropriate gear with plenty of layers. We recommend gearing up with a warm winter jacket, a snug-fitting hat, frostbite-fighting gloves, extra heavy socks, and winter boots (no, you cannot ice skate inside our maze). The ice festival grounds consist of crushed ice and snow, so ensure that your attire is just as sturdy as it is stylish!

Within our winter wonderland, there will be fire pits and a warming haus where you can thaw your chilly toes while enjoying some food and beverages.

Please Note: There is no re-entry to The Minnesota Ice Festival.

Due to the nature of The Minnesota Ice Festival, all children under the age of 16 must be accompanied by an adult to enter.

At The Minnesota Ice Festival, we're dedicated to crafting memories that stand the test of time. To preserve the magic of the season, we request that our guests refrain from video-recording.

Cameras will be permitted at The Minnesota Ice Festival, provided that they use lenses shorter than three inches and the photos are intended for personal use only, with the exception of pre-approved photography/videography partnerships directly with The Minnesota Ice Festival.

Engaging in any activity for unapproved commercial purposes is strictly prohibited without prior written permission.

The use of drones is strictly prohibited. 

For the safety of our guests and visitors, the operation of drones, unmanned aircraft and remote-controlled aircraft at The Minnesota Ice Festival is strictly prohibited without the advance written consent of management. Violators may be subject to civil and criminal penalties.

In order to provide the best experience for our guests, Viking Lakes & The Minnesota Ice Festival is a completely non-smoking facility. All guests are prohibited from smoking (including the use of electronic cigarettes, vaporizers, smokeless tobacco, or similar products) inside The Minnesota Ice Festival and on Viking Lakes property.

Weapons and firearms of all kinds are strictly prohibited at The Minnesota Ice Festival and Viking Lakes property with the exception of Law Enforcement officials whom are in uniform and are working the event.

Peace officers licensed in the state of Minnesota are permitted to carry their weapon inside the stadium only after checking-in with uniformed law enforcement on site.

Yes. Viking Lakes and The Minnesota Ice Festival have a zero-tolerance policy and reserve the right to remove any individual whose conduct is deemed inappropriate or violates the law. Please be aware that each ticket holder is accountable for their guest's behavior.

This policy is in place to ensure everyone attending the festivities has the best experience possible. 

While we adore our furry friends, we must keep the festival safe and serene. We kindly request that canine companions stay cozy at home for this icy escapade. 🐾 No pets please.

This year's ice rink measures 44' x 80'.

Ice skates will be available for rent. Guests are welcome to bring their own skates, as well.

Yes, ice skates will be available for rent at the ice rink. Guests are welcome to bring their own skates, as well.

Come chill with us and indulge in the wide array of food and beverage options at The Minnesota Ice Festival. To preserve the cool atmosphere, please refrain from bringing outside food and drinks.

Formula, breast milk, and baby/toddler food in a clear container is allowed. 

All bags are subject to search. If outside food or beverages are found, they may not be allowed in.

Viking Lakes & The Minnesota Ice Festival have a strict no tailgating policy. You'll have to save it for the next football game!

Get into the chilly spirit by wearing your most cherished costumes, but keep in mind the following guidelines are essential:

• Fake weapons such as knives, guns, whips, etc. are not allowed. 
• Clothing must be appropriate and not obscene or offensive.
• Costumes may not interfere with other event goers.
• Full-face masks are not allowed.

The Minnesota Ice Festival staff has the final decision on all costumes permitted.

Yes, The Minnesota Ice Festival has indoor, heated bathrooms on-site.

Amidst the frosty festivities of The Minnesota Ice Festival, discover refuge within our warming haus and outdoor firepits, where you can thaw out and enjoy some refreshments.

 Wifi is currently not available at The Minnesota Ice Festival.